Returns & Refund Policy
Halozi Refund & Return Policy
At Halozi, we are committed to providing you with products that help you cut through brain fog, sharpen focus, and unlock lasting clarity. We believe in the effectiveness of our Lion’s Mane supplements, and we recommend using them consistently for at least 14 days before considering a refund request.
If after 14 days—and within our 60-Day Money Back Guarantee—you are not satisfied with your purchase, please reach out to us at Hello@halozi.com.
Cancellation Policy
Orders may be changed or canceled within 24 hours of purchase. After this window, your order will already be processing and may not be eligible for cancellation. If your cancellation request is approved within the timeframe, your refund will be issued within 7 business days.
60-Day Money Back Guarantee
We stand behind our product and encourage you to try Halozi for at least 14 days to feel its full benefits. If you are still unsatisfied, you may request a refund anytime after 14 days and within the 60-day guarantee period. Please note: shipping fees are non-refundable.
To begin the process, contact us via the Contact Us form on our website or email us directly at Hello@halozi.com. To speed up your request, please include your Order Number or the name and email address used at checkout.
Damaged Items
We package every order with care. An item is considered “damaged” if it is defective or physically broken. Please note: dented or damaged shipping boxes do not qualify as damaged products if the product itself remains in good condition.
If your product arrives damaged, contact us at Hello@halozi.com within 72 hours of delivery with clear photos of the damage. If eligible, we will replace your item at no cost. Please note that we do not accept returns, replacements, or refunds for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we work to ship every order on time, delays caused by couriers, customs, or other external factors are outside of our control. We are not responsible for lost, stolen, or delayed packages. For delivery issues, please contact the courier directly.
Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address at checkout. If an incorrect address is submitted and we are not notified within 24 hours, your order will not qualify for a refund or resend.
Policy Updates
Halozi reserves the right to update this Return & Refund Policy at any time. Customers are responsible for reviewing the most current version before purchasing. By completing a purchase, you acknowledge and accept the terms outlined above.